LEGAL · TERMS

Terms of Service

Effective date: 13 November 2026 · Applies to chinamednavigation.com and all services quoted by ChinaMed Navigation.

1. Who we are, and what we are not

ChinaMed Navigation (炎黄领航) is an independent, non-clinical patient navigation and medical coordination service. We are not a healthcare provider. We do not diagnose, prescribe, treat, or advise on the appropriateness of any treatment. We do not sell, supply, dispense or handle pharmaceuticals or herbal granules. We do not guarantee any diagnosis, treatment outcome, waiting time, price, hospital admission, or visa decision.

2. What we do

Our role is logistical and administrative: we read the records you provide and summarise them into a bilingual brief for the physicians who will see you; we schedule and accompany you at the hospital; we translate documents; and we assemble the documentation your insurer requires. Every clinical decision remains with the licensed physician at the licensed institution.

3. Quotes, deposits and payment

• Prices in our quotations are fixed for 30 days from the date of the quotation.
• Where a quotation states that a fee is creditable against a package, that credit is applied only if the package is booked within the stated validity.
• Hospital fees, examination fees, imaging, laboratory work and pharmacy costs are paid directly by you to the licensed medical institution at its published price. CMN does not mark up hospital charges and does not receive a commission on them.
• Travel, accommodation, visa and insurance costs are outside our scope unless expressly quoted.

4. Your responsibilities

Please confirm that any medical record you send is yours to share and is complete and accurate. If you have a question about your own condition, raise it with your physician in China rather than with us. Please tell us your arrival date, passport nationality and any mobility or dietary needs promptly, as these materially affect what can be arranged.

5. Appointments and scheduling

Hospital appointments are requested, not owned. Departments set their own schedules, and a confirmed slot can move. We will tell you promptly and without charge if a date changes. Where a quoted service depends on a hospital we cannot secure on the requested date, we will offer an alternative or a refund of the coordination fee for that booking.

6. Medical-record translation and clinical briefs

A clinical brief is an administrative summary of the documents you supplied, prepared to help a Chinese-speaking physician read your history efficiently. It is not a second opinion, a diagnosis, or a treatment recommendation. Translation of clinical content is performed with care, but no translation is perfect; your treating physician's reading of your own records prevails.

7. Insurance claim packs

We assemble a pack to insurer specifications: the hospital's fapiao, itemised billing, an ICD-10 diagnosis certificate where the hospital issues one, and a translation. We do not negotiate with your insurer, and we do not guarantee that a claim will be accepted or paid. Coverage decisions rest with the insurer.

8. Cancellations and refunds

• Services cancelled more than 72 hours before the appointment: coordination fee refunded.
• Services cancelled within 72 hours, or no-show: coordination fee non-refundable, because the appointment slot cannot be re-issued to another patient.
• Where a hospital cancels or reschedules a booked appointment, our coordination effort is re-performed at no additional charge.
• Hospital fees already paid to the institution are governed by the institution's own policy.

9. Force majeure

We are not liable for failure to perform to the extent caused by events outside our reasonable control, including hospital closures, epidemics, government policy changes, visa or border decisions, transport disruption, or the withdrawal of a physician from a department.

10. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising from any engagement is limited to the coordination fee you paid for the affected service. We are not liable for clinical decisions, treatment outcomes, or the acts or omissions of the medical institution providing your care.

11. Governing law and language

These terms are governed by the laws of the People's Republic of China. These site materials are provided in English for international clients; where a Chinese version of a quotation or document is issued, the Chinese version prevails for domestic formalities.

12. Changes to these terms

We may update these terms. The version in force is the one published on this page at the time your engagement is confirmed. Material changes affecting an active engagement will be notified to you in writing.