LEGAL · PRIVACY

Privacy Policy

Effective date: 13 November 2026 · Applies to chinamednavigation.com and our messaging channels.

1. Who we are

ChinaMed Navigation (炎黄领航) is an independent, non-clinical patient navigation and medical coordination service operated by Chengjun Xu (Chengjun Xu). We are not a medical institution, we do not provide medical services, and we never handle or dispense pharmaceuticals on behalf of patients.

2. What we collect

• Information you give us directly — name, contact details, nationality, travel dates, the medical records or documents you choose to send, and the context you describe about your situation.
• Enquiry records — the service you enquire about, the quote we send, and the reference code [Ref:XXX] that links a message to a source on this site.
• Basic technical data — IP address, browser type and referral source, used in aggregate to keep the site secure and to understand which guides are useful.

We do not collect payment card details. Payments are made by you directly to the licensed medical institution, or to us via the payment channel named in your quotation.

3. How we use it

• To prepare clinical briefs, coordinate appointments, accompany visits and produce insurance claim packs.
• To communicate with you about your enquiry, quotation and service delivery.
• To maintain the security and integrity of this site, and to detect fraudulent use of our quote links.

4. Medical records — the most sensitive category

When you send MRI reports, laboratory results, prescriptions or discharge summaries, we use them only to prepare the bilingual brief you asked for, to brief the physicians who will see you, and to complete the documentation you requested. We do not use your records for advertising, for training any external model, or for any commercial purpose other than your service. We delete working copies of your records within 90 days of the close of your engagement, unless a lawful basis to retain them applies (for example, a disputed insurance claim still in progress).

5. Who we share it with

Only where your service requires it, and only with the parties you authorise:

• The licensed medical institution or physicians providing your care.
• Your insurer, where you have asked us to prepare a reimbursement claim pack.
• Professional advisers, where required to meet a legal obligation.

We do not sell, rent or trade personal information. We do not share data with advertising networks.

6. International transfers

We operate from China. If you contact us from outside China, your information necessarily crosses borders in order to be answered. We keep transfers to the minimum necessary and do not use your records for any purpose in another jurisdiction without your instruction.

7. Your rights

You may ask us at any time for a copy of the information we hold about you, ask us to correct it, or ask us to delete it where we are not obliged to retain it. Requests are handled in English or Chinese, on the same business day they are received, at no charge. Write to us on WhatsApp or email at the address on our contact page.

8. Cookies

This site uses only a functional, first-party cookie to remember the interface preferences you set. We do not run third-party advertising cookies, cross-site trackers or fingerprinting scripts. If we add analytics in future, we will update this policy before it goes live and add a consent control at the point of collection.

9. Security

Access to client files is restricted to the person handling your engagement. We use encrypted transport for all correspondence. No method of transmission is completely secure, and we advise against sending documents containing full payment or identity details through any channel we have not confirmed as ours.

10. Children

Our services are for adults. We do not knowingly collect information from children.

11. Changes

We will post any material change to this policy on this page with a revised effective date, and notify clients by message where the change affects an active engagement.

12. Contact

ChinaMed Navigation (炎黄领航) · Chengjun Xu · chinamednavigation.com · WhatsApp business line as published on the site.